Health & Safety

Yes. We have developed a comprehensive health and cleanliness plan for our hotel, restaurant, bar and spa which supplements the American Hotel & Lodging Association's Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state, and local agencies as well as information from the National Restaurant Association, our cleaning product suppliers and other partners to minimize the risk and enhance safety for our hotel guests and associates.

Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the rooms and are available upon request. All items listed above have been thoroughly sanitized and stored.

Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes.

Employees, and vendors will need to complete a health screening, which includes a temperature reading using no-touch thermometers, prior to entering the property. Anyone with a temperature above 100.4 degrees and/or who exhibits symptons indicated in the health screening will not be allowed on property. We are not taking temperature readings of guests at this time.

Heritage House Resort & Spa employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.

All guests are required to wear face coverings while in the resort's public areas. Current Mendocino County guidelines require face coverings to be worn while in public if regardless of vaccination status. Face coverings may include bandanas, scarves and other face masks.

Yes. Heritage House Resort & Spa has disposable face masks available for guests upon request.

Hand sanitizing stations are located at the front desk and other high traffic areas.

Yes. Self-check-in and self-check-out are both available. Simply complete a credit card authorization form prior to arrival to confirm your method of payment. We will pre-register your room and have a key awaiting you when you arrive. For check-out, just leave your key in a drop-box and we will email you a final receipt.

Room keys are being sanitized with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab.

At present time, we are deep cleaning rooms in between stays. Heritage House Resort & Spa will offer housekeeping service upon request only, and without guests in the room. All reusable collateral, including newspapers and magazines, have been removed from the rooms. Extra pillows and blankets have been removed and are available on request. Specific sanitization consideration is paid to the following areas: desk, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.

In-room dining is not available at this time.

Yes, the fitness room is currently open.

Yes. Reservations for spa treatments can be made here. Please note that advance reservations are required for spa treatments.

Yes, luggage assistance is available upon request. Hotel staff wear gloves and face coverings. Luggage storage is also available.