Accessibility Information

 
 

Website Accessibility

We are currently undertaking efforts to enhance the accessibility and usability of our website, using the WCAG standards and guidelines and by implementation of the UserWay accessibility tool. If you are using screen reader software and are having trouble accessing the information and/or functionality of the website, please contact us at webaccessibility@heritagehouseresort.com so that we can provide appropriate auxiliary aids and services.


Hotel Accessibility

Heritage House Resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Below is a description of many of the accessible features of the hotel in its public and guest room spaces. For questions about accessible facilities and services offered by the hotel, please call +1 (707) 202-9000 or email info@heritagehouseresort.com.

 

Accessible Public Spaces

  • Entrance

  • Service Animals Welcome. Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. If you have specific questions about staying with your pet or service animal, please reach out to us directly.

  • Accessible route from public entrance to registration

  • Accessible route from public entrance to restaurant

  • Registration Desk

  • Restaurant

  • Lounge

  • Audible fire alarm

  • Visual fire alarm

  • Required clearances underneath bathroom vanities

  • Complimentary wheelchair-accessible transportation

 

Accessible Guest Spaces

  • Roll-in Showers

  • Bathtubs with grab bars (shower)

  • Portable tub seats (shower)

  • Required clearances underneath bathroom vanities

  • Visual fire alarm

  • Audible fire alarm

  • Televisions with closed captioning for hearing impaired

  • Accessible light switches

  • Required maneuvering clearances

 

Clarifying Note: certain areas of the hotel are not fully accessible to guests with disabilities.