Hotel Policies

We look forward to welcoming you to our luxury resort on the Mendocino Coast. In order to provide you with the best experience at The Heritage House Resort & Spa, we ask you to review the following reservation policies set in place. Our staff will try our best to accommodate any requests to make your stay as relaxing and enjoyable as possible.

Check-In Policy

Guests must be 18 years or older with photo identification to reserve a room. Acceptable forms of identification include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Guarantee Rules

Non-refundable Reservations: Your reservation is being held by a deposit on the credit card provided at the time of booking. The reservation is non-refundable, and you will be charged the full amount at time of booking.

Cancellable Reservations: Your reservation is being held by the credit card provided at the time of booking. If a deposit is due, it will be charged at the time of booking. Your credit card may be charged if you do not check in at the Hotel on the scheduled arrival day, if you shorten your scheduled departure after checking-in, or if you do not cancel your reservation in accordance with the cancellation policy.

Cancellations, Changes and Early Departures

Bookings must be canceled 7 days prior to arrival date by 4pm local hotel time. Bookings canceled within 7 days of arrival will forfeit the 1 night deposit due at time of booking.

Any change to your arrival or departure date or room type is subject to the Hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. To make a change please contact The Hotel.

Rates quoted are based on check-in date and length of stay shown. Should you depart early before the departure date confirmed for any reason, the Hotel may impose an early departure fee.

Non-refundable reservations will forfeit all deposits if canceled.

Rate Rules/Restrictions

Rates are confirmed in the currency of the country in which the hotel is located unless otherwise specified in your e-mail confirmation details. For non-US hotels, the rate confirmed in USD may be converted to local currency by the Hotel at the time of your stay, based on the exchange rate used by the Hotel and the rate is subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversion or foreign charge fees by the bank or credit card company, which are not within the Hotel’s control.

All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes

Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for rollaway beds or extra people and will apply only to rooms booked as part of this reservation. Tour and package rates vary according to the features of the specific package or program offered at each hotel. The applicable charges for the packages confirmed are indicated in your e-mail confirmation details. Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. The taxes, service charges and value-added tax is shown on your e-mail confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.

Resort Fee

A daily Resort Fee of $35 (subject to change) is applied to each room of your stay to provide the following services and amenities that enhance the guest experience. Please contact the hotel directly for more information.

• Inclusive Buffet Breakfast

• Weekend Yoga Classes

• Welcome Cookies

• Bottled Water

• On-Site Parking

• Wi-fi

Payment Options

A credit card and valid picture I.D. of the guest is required upon check-in.

Upon arrival, we require a valid credit card or debit card. The card will be authorized at check-in for the estimated amount of your entire stay (room, Facilities Fee, an amount for incidentals, plus applicable taxes) and a deposit for incidental charges will be taken. It may take 72 hours or longer after check-out for your bank to release the credit hold on your account. The Hotel is not responsible for overdraft charges incurred due to the hold.

Accepted currency: USD

Cash payment is an option at checkout.

Early Check-In / Late Checkout

Rooms may not be available until after the reserved hotel's designated check-in time. With advanced notice, early check-in may be accommodated between 1 pm and 3 pm, based on room availability. Early check-in fee may apply. The late checkout fee varies, depending on the time of day. If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf.

Smoking Policy

Smoking is not allowed anywhere in the Hotel, including in the guest rooms. There will be a minimum $250 cleaning charge assessed if it is determined that there was smoking in the guest room during your reservation period.

Pet Policy

We charge a one time $75 per pet fee at the time of check-in, limited to two pets per room. Pets may not be left unattended at any time.

Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. If you have specific questions about staying with your pet or service animal, please reach out to us directly.

Thank you for choosing Heritage House Resort & Spa. We look forward to welcoming you as our guest!